Returns & Exchanges
Returns & Exchanges
We want you to love what you wear. If something isn’t quite right, we’re here to make it easy.
Returns
We accept returns within 14 days of delivery for unworn, unwashed items in original condition and packaging. To initiate a return, please contact us at info@mistakes.la with your order number and reason for return.
Refunds will be issued to the original payment method once the item is received and inspected. Please allow up to 7 business days for the refund to process.
Note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Exchanges
Need a different size or item? No problem. We offer exchanges for the same product in a different size (if available) within 14 days of delivery.
To start an exchange, email us at info@mistakes.la and we’ll guide you through the process. We recommend checking size availability before requesting an exchange, as we produce in limited runs.
Final Sale Items
Items marked as Final Sale cannot be returned or exchanged.
If you have any questions, we’re here to help.
Reach us anytime at info@mistakes.la — we’re real people behind the brand, and we’ve got you.